The six stages of management of contract for a GCA are:

  • Preparatory Activities
  • Conditions precedent
  • Construction
  • Service Delivery and
  • Transfer of asset / infrastructure provision
  • Cross-Cutting issues

All PPPs pass through these stages and related transitions across stages, i.e., from conditions precedent to construction, from construction to service delivery and from service delivery to transfer of asset. Stage I, preparatory activities prepare the GCA to manage the contract during its implementation.

While each stage from II to V is distinct and demonstrates progress of a PPP contract’s implementation on the ground, each stage also has certain common or cross-cutting issues that need to be addressed alongside the stages, should the issues arise.

Overall, the primary objective of the management of contract stages should be to assist the GCA to meet project objectives through Value for Money (VfM) by anticipating, monitoring, managing and mitigating risks, to the extent possible, over the entire project lifecycle.

Select the image for details on each stage

Preparatory Activities

In the management of contract, the first stage is of preparatory activities which is initiated either prior to the execution of the PPP contract or immediately after the PPP contract is signed. This stage is not defined in a PPP contract, but is an important stage in the management of a contract. Preparatory activities comprise:

  • Setting up a management of contract team
  • Developing a management of contract plan
  • Management of contract team

    The ‘management of contract team’ refers to the GCA’s management of contract team and is the backbone of the management of contract function. This team takes over primary responsibility of managing the PPP project, including developing and implementing the various elements of the management of contract plan.

    This team should ideally be formed in the initial stages of the project lifecycle. Involvement of the team during the initial stages of project lifecycle helps develop a sense of ownership in the team and leads to better understanding of the project. A diverse team, comprised of qualified male and female individuals, brings different perspectives and insights on inclusive and accessible infrastructure development. This includes the involvement of members with disabilities where possible.

    Several factors govern the size, composition, and structure of the team. These include the level of obligations and risks taken on by the GCA as the procuring authority, the complexity of the specific PPP project, and the availability of appropriate resources with the required skillset and competencies. Training the team on PPP contract-oriented activities is necessary to adequately equip them to manage the contract.

    GCAs can adopt a three-tiered governance structure to establish clear lines of authority and allocate responsibilities to ensure efficient management of contract:

    • Partnership Committee – Strategic oversight
    • Management of Contract Board – Tactical coordination (supervisory level)
    • Operational Management Team – Service-level execution (day-to-day execution level)

    Thus, regardless of the characteristics of a PPP project (i.e., size, project type, complexity, or contract structure), the GCA must have a team that is responsible for management of the contract. The existence of a dedicated team ensures that Value for Money (VfM) is retained through the project’s life and that the project’s objectives are met, including inclusive stakeholder engagement and equitable access to project benefits.

  • Developing the management of contract plan

    A management of contract plan forms the basis for all management of contract functions. The plan documents and is a repository of all systems and processes that the management of contract team is expected to follow. It provides processes and procedures that the organisational structures and departments need to follow between them.

    The Operational Management Team develops this plan as a comprehensive guide for management of contract. The plan’s components include its purpose & approach, strategic objectives & key deliverables, the performance management system and compliance, risk management process, relationship management, contract administration, contingency plans, and document management.

    A good plan effectively documents each function of the management of contract such that it is easily accessible and understood by all stakeholders. Such a plan is required to ensure shared understanding, amongst stakeholders, of all processes and procedures to operationalise the PPP contract.

Conditions Precedent

The Conditions Precedent (CP) stage begins immediately after the execution of the PPP contract and lasts until the construction stage begins.

This stage is critical in a PPP project. Here, specific requirements are to be met before the project proceeds to the construction stage. The CP stage ensures that all the necessary legal, technical, environmental and social, and financial aspects are addressed to mitigate risks and ensure project viability.

The effective date of the PPP Agreement is when the CP are satisfied, i.e., both parties, the GCA and the IBE, have completed certain actions for the contract or PPP Agreement to become effective. Completion of CP indicates that all potential risks to initiate the project are addressed.

The GCA has a set of activities to be completed in this stage. These include: Hand-over encumbrance-free right of way (RoW)/use of land; planning for remaining asset/RoW handover if done in phases; fee notification; obtaining permissions for use of State/property (BMN/BMD); handover to IBE; final approvals for Government support; facilitation of approvals & permits; issuing relevant notifications; appointment of the Independent Expert (IE); and other necessary support arrangements.

Similarly, the IBE’s CP obligations include: establishment / capital restrictions on transfer; performance security submission/verification; financial close agreements - legal review & GCA verification; project Detailed Project Report (DPR), environmental and social impact assessment (AMDAL) & related documentation & approvals; submission of financing documents; submission of engineering, procurement, & construction (EPC) contracts; submission of operations & maintenance (O&M) contracts, if any, & shareholder funding agreements; securing of permits & approvals; procuring RoW; procuring asset handovers where required; delivering confirmation from consortium members of the correctness of their representations & warranties; obtaining project insurance; ensuring financial closure etc.

CP may vary depending on the PPP contract and the sector. For example: in a metro line project the GCA’s CP may include permission/license to enter and use the site and the IBE’s CP may include delivering the financial model acceptable to senior lenders. In a port-related PPP, the GCA’s CP may include hand over of project site & port assets and the IBE’s CP may include issuing certified copies of constituent documents and furnishing all authorising board resolutions.

The CP stage ends with a transition to construction stage.

Construction

A PPP contract becomes effective after the Conditions Precedents (CP) are fulfilled and this signifies a transition to the construction stage of the project. Specifically, the construction stage starts on the appointed date for construction and ends at the time of Commercial Operations Date (COD) of the PPP project.

During this stage, all parties to the contract and stakeholders shift their focus towards operationalising the agreed PPP contract terms. Parties ensure that risk allocation, compliance with updated financial arrangements, and readiness for disbursement are properly addressed.

The GCA plans for the transition to construction thoroughly to ensure that the construction stage has a strong and uninterrupted start. The IBE, in turn, fulfills its obligations during the construction stage by constructing the infrastructure asset. In this stage an Independent Expert (IE) is required to closely monitor the IBE’s project construction and report to the GCA on a periodic basis. The IE supports the GCA on technical matters related to project construction during this stage.

The GCA reviews progress and performance as per performance indicators developed and specified. These indicators include critical aspects such as physical progress, quality assurance, financial progress, delays & revisions, issues & exceptions, and claims & penalties. At least one of these indicators should be established to capture essential gender and social inclusion elements. Based on results of these reviews, the necessary course corrections or invoking of contractual terms can be undertaken especially if the IBE has deviated from contractual terms.

Construction stage also includes an inclusive stakeholder engagement interface, including a grievance mechanism to address potential grievances from workers, nearby communities and other stakeholders. Here, the GCA provides public stakeholders an understanding of what to expect during construction and during service delivery. This is particularly important during construction if the community is inconvenienced by construction activities, for example, increased traffic noise, business disruptions, community relocation etc. and stakeholders’ support is crucial. The interface – whether verbal or written – shall be in a language appropriate for the stakeholders to understand the information.

The construction stage ends with a transition to the service delivery stage. This transition is marked by testing for completion; corrective actions for deficiencies, if any; reaching/certifying COD; notification for collection of fees/tolls; and/or notification for Availability Payments (AP).

Service Delivery

The service delivery stage begins after construction and lasts until the end of the contract term. The transition from construction to service delivery covers the period when the infrastructure asset has been built and is ready to commence operations. Testing and commissioning is a distinct activity marking the transition from construction to service operation. The service delivery stage is also called ‘Operations’ or ‘Operations and Maintenance’ stage. Specifically, service delivery begins on the Commercial Operations Date (COD) and continues till the transfer date when the infrastructure provision/asset and project is transferred back to the GCA.

Service delivery activities include

  • periodic reviews including service performance reviews, delays & revisions, quality assurance, issues & exceptions, and claims & penalties
  • managing variations including articulating the need for variations, issuing notification of variations, and approvals & compensations
  • Payments during service delivery including articulating payment requirements, invoicing, reviews & approvals, and documentation & release of approved payments.

Even though the IBE is contractually responsible for delivering services, the GCA as the contracting authority remains publicly accountable. The GCA’s role is to monitor the project to ensure compliance with the stated project objectives. Monitoring includes service delivery quality and user satisfaction levels through necessary consumer surveys, disclosed grievance addressal mechanism, and a review of customer complaints and resolutions. If service delivery fails or falls below acceptable standards, the public can hold the GCA responsible, regardless of the contractual arrangements. To that effect, governance, performance management, inclusive stakeholder engagement, grievance addressal mechanism, and risk management are crucial to service delivery. It is important to ensure that information is disaggregated, where possible, to enable quick identification of dissatisfaction and appropriate resolution.

During service delivery, the Independent Expert (IE) supports the GCA to monitor compliance to the standards specified in the PPP contract.

In addition, the GCA reviews progress and performance as per pre-agreed key performance indicators (KPI). Where possible, at least one KPI on gender, disability and social inclusion should be included to respond to the importance of DEIA (Diversity, Equity, Inclusion, and Accessibility) issues. Necessary course corrections or invoking of contractual terms can be undertaken in the event of deviations from contractual terms by the IBE. At the same time, if the KPI structure and monitoring process is comprehensive, covers quality and availability measures, and has adequate and adequately trained staff, the GCA progresses towards high quality service delivery.

Transfer

The transfer stage is part of the service delivery stage and it runs in parallel towards the end of the PPP contract. It covers procedures and activities to hand back or exit or transfer of a project asset/infrastructure provision i.e., transfer the responsibility for infrastructure assets to the GCA upon the termination or expiry of the PPP contract.

This stage generally involves the asset or the service delivery (operations) of the asset to be ‘handed back’ or transferred to the GCA. This transition is important as it affects the ongoing provision of the public service. During this stage, the IBE complies with contractually stipulated hand back requirements that describe the asset condition as expected and to be demonstrated at the end of the contract term. The required asset condition is described by measurable technical standards, so that they can be verified independently.

At the transfer stage, the GCA ensures that the IBE has performed its obligations as per contractual terms, all assets relating to the project have been created and all assets are in the condition as detailed in the contract. The GCA also ensures that the necessary remedial action, if any, that may have been required by the IE have all been undertaken by the IBE.

In addition, the GCA ensures that all assets are transferred back into the control of the GCA. These assets could include both physical assets as well as human resources which maybe on deputation to the IBE during the contract. Prior to contract expiry date, the GCA puts a team in place of diverse and qualified persons to take over project operations to ensure continuity of service. This team formally takes over operations on the date of the transfer. A transfer is demonstrated when the GCA issues a vesting certificate to the IBE to formally recognise such transfer.

Key end of term activities include:

  • review of assets including asset inspections; issues & exceptions observed; verification of cure of deficiencies/defects; and final asset inspection
  • managing transfer including documentation, transfer of knowhow, technology; inventory of assets, spares, & renewables; continuity planning; certification & release of all claims; & vesting certificate and
  • defects liability including performance security.

Managing Cross-Cutting Issues

Cross-cutting issues are applicable to all stages of the contract described including conditions precedent, construction, service delivery, and transfer. These are non-routine or ad hoc issues which can have major implications for a project and require extensive resources from the management of contract team to deal with them. These can occur in any stage of management of contract, hence are called cross-cutting issues. Cross cutting issues are identified and defined below:

  • Renegotiation of a PPP contract implies a change to the original contract terms and conditions. This is distinct from variation. A variation is a minor scope change or simple correction of errors or clarification on contract. Renegotiation occurs when the original contract and financial impact of a PPP contract is significantly altered and such changes are not the result of defined and detailed procedures spelled out in the contract. Defined procedures could be, for example on performance, scope of work variation, risk allocation etc. When defined processes do not include other changes (due to contracts being exposed to external changes arising from political, social, and economic circumstances) during the contract, it leads to renegotiation between the GCA and the IBE. Renegotiation is a significant event in a PPP contract it can have a major impact on the project’s success or failure and can demand significant resources and time from the GCA to implement. Renegotiation centers on the allocation of risk. The GCA is responsible to introduce policies to limit frequent renegotiations and to fully assess the appropriateness of renegotiation. During renegotiation, the GCA considers its transparency and ensures good record keeping practices. Alternatively, the GCA can consider termination over renegotiation.

  • Refinancing refers to changing or replacing the existing lenders or terms on which debt obligations have been agreed between the IBE and its lenders. The IBE would have typically raised debt capital (such as bank loans, bonds etc.) for the project and would have equity of its shareholders as well. Where the IBE has taken the risk on the debt financing, it is generally entitled to rearrange it, though this is often subject to restrictions. Refinancing may include any or a combination of the following. Refinancing is important to the GCA if the PPP contract has a provision that any financial gains resulting from a refinancing will be shared with the GCA.

    • type or source of debt (e.g., shifting from bank loans to bonds or different sources of financing)
    • loan amount
    • change in interest margin or debt pricing
    • change in loan duration/debt maturity (tenor)
    • payment or repayment terms
    • hedging arrangements (e.g., to manage interest rate risk)
    • change in amount of debt relative to equity (gearing ratio)
    • a change in the security arrangements (e.g., share charges, project asset security etc.)
    • change in repayment terms (including when capital is required to be repaid)
    • change in lenders or debt providers
    • change in other finance terms (e.g. loan covenants) and
    • change in reserve account requirements (e.g., debt service reserve account)

    In general, refinancing can shift the risk profile initially agreed upon between he GCA and the IBE, hence GCA approval may be required before proceeding with refinancing.

  • Variations in PPP contractual terms are inevitable especially due to their long tenors and can occur in any stage of the management of contract. The nature of such changes could either be trivial with little or no impact on project variables and on the GCA or the IBE or changes could have significant impact on both parties. Changes could be of any nature, for example: amendments in the rights or obligations of either party, or adjustments in project timelines or compensation structures etc. Change events call for effective management, regardless of whether they are anticipated or not. Variation management is one of the key areas of the contract administration function and needs to be a collaborative process between the GCA and the IBE. Variation management aims to ensure that a planned and coordinated approach is applied to deal with the changes impacting the project; to maintain original risk allocation unless redistributing risks is found to be beneficial for the GCA and the stakeholders, especially the community; and to retain or improve the originally projected VfM outcomes for the project. Day-to-day operational variation issues which have no material impact on the project variables are managed by the IBE. Any day-to-day variation which are likely to have a material impact on project variables such as project cost and delivery schedules are promptly notified to the management of contract team and steps taken accordingly to manage them.

  • A change in law or a sanction can have an impact on the IBE because it is required to adhere to the rules and regulations of the jurisdiction in which it operates and associated with for the project. Which party is required to pay any additional costs related to a change in law depends on the risk allocation agreed upon in the PPP contract. The PPP contract may set out the conditions under which a party can seek relief due to specific changes in law and it may also state which changes in law will not carry any entitlement to relief. Changes in law due to policy, law or regulation may materially change the IBE’s ability to meet its contractual requirements, and it will typically expect to be compensated. Such a change can be implemented through various mechanisms in a PPP contract such as a change in law claim or financial rebalancing, which can be managed through Independent Experts. On the other hand, there may be potential for the IBE to benefit from a change in law, i.e., compensation payments for change in law can flow in either direction.

  • Environmental, Social, and Governance (ESG) considerations for a PPP project are a set of standards that help to protect the environment, support the well-being of local communities in the project-affected area, ensure equitable and inclusive benefits, and promote project sustainability. During the planning, preparation, and transaction phases, early risk detection and proper planning to address risks help to avoid harm to the environment and communities (particularly women, people with disabilities, and indigenous groups) during management of contract. Addressing key social and environmental risks and sustainability is therefore an essential part of management of contract.

  • The institutionalisation of ESG practices holds strategic importance for Indonesia’s Ministry of Finance (MOF) to enhance the quality, inclusivity, accessibility, and sustainability of infrastructure investments in the long term. It helps to attract green and responsible financing, minimises environmental and social risks, and maximises long-term social and economic benefits. The Directorate General of Budget Financing and Risk Management, MOF, has developed the ESG manual and framework. ESG considerations are to be actioned by various project stakeholders – not just the signatories (GCA and IBE) to the contract. Stakeholders include the MOF, the GCA, Project Development Facility (PDF) implementers, Bappenas, the IBE, lenders and technical consultants. Specifically, the GCA refers to the MOF’s ESG manual and framework that includes the various tools to help address ESG considerations at all stages of the PPP lifecycle including management of the contract.

  • ESG considerations could be many. Examples: In the Conditions Precedent of a highways PPP contract, an IBE is obliged to obtain necessary approvals and permits (AMDAL) relating to environmental protectionand conservation, social impact assessment, inclusive stakeholder engagement, and social safeguards for vulnerable groups (of women, indigenous peoples, and people with disabilities). The GCA, in turn as part of its CP, facilitates the IBE to obtain necessary approvals and permits relating to environmental protection and conservation. Similarly, in a water sector PPP, the IBE’s CP may include all necessary permits, including environment and social impact assessment report. Akin to this, social issues could potentially arise during construction such as protests from communities due to risks arising during construction (such as displacement of communities, damage to cultural sites, or abuse and harassment of women and children from contracted workers). Negative social impacts can cause delays in construction, time overruns, or cost overruns and can have lasting negative social impacts that affect project success and sustainability in the long term. This is particularly the case if issues were not communicated and addressed in an appropriate language at an earlier stage (example: during CP or before commencement of construction, as may be applicable), or if a grievance addressal mechanism and procedures were not estahlished and communicated. Preventing and mitigating serious risks to the environment, public health, social cohesion, and safety (particularly for women, children, and vulnerable groups) is thus a cross-cutting concern across all stages of management of the contract, and the GCA may exercise step-in rights to prevent and mitigate such serious risks.

  • Force Majeure relates to the GCA’s or the IBE’s inability or inability of both to perform contractual obligations due to abnormal or unforeseeable circumstances/events that are not the fault of either party. Events are classified as

    • Political
    • Non-political and
    • Natural Disasters.
  • Political events could include for example: war or invasion, terrorist attacks, civil unrest, revolution, riot, and/or embargoes or blockades. Non-political could include for example: acts of God, natural disasters, pandemics, fires, power outages, and/or transportation disruptions. Natural disasters could include for example: floods, landslides, cyclones, earthquake, volcanic eruptions, tidal wave, tsunami, and other severe weather conditions and geological challenges. Force Majeure is defined in the contract terms of all PPP contracts but newer undefined Force Majeure conditions may arise and be declared as ‘Force Majeure’ when they occur.

  • Three characteristics for an affected party to claim Force Majeure event or situation are

    • The event is beyond reasonable control of the affected party
    • The event could not be prevented or overcome by exercise of due diligence and good industry practice and
    • The event has had adverse material impact on the affected party.
  • Like other cross-cutting issues described above, Force Majeure may occur at any stage of the management of contract.

  • As mentioned previously, under the management of contract plan are key activities including service delivery monitoring, contract administration, and relationship management. Relationship management in turn includes effective issue management and efficient dispute resolution amongst others. Dispute resolution’ is the process of deliberation between contracting parties (GCA and IBE) which affects significant changes in the original contract and is likely to have a financial impact on contractual terms. Such changes are not provided for in the original contract. Dispute resolution can be of various forms such as negotiation, expert determination, mediation, conciliation, arbitration, and litigation. These forms have varying time and costs implications, different levels of binding on parties, and have their own specific features.

  • Early termination refers to the termination of a PPP contract prior to the scheduled end of its contract duration. A PPP contract and the applicable laws will set out the circumstances which could trigger termination. Termination can be triggered by events of default including serious breach of the GCA or the IBE of the provisions of the PPP contract. IBE default situations may include for example

    • Material contract breaches – construction, service delivery, and unavailability & inability to correct service faults
    • Financial default – inability to complete financial closure, make payments, inability to renew performance security, and/or insolvency
    • Control breaches – change in ownership beyond what is allowed and
    • Fraud/corruption.
  • GCA default situations may include, for example:

    • Material default that has a material adverse effect on the IBE, e.g., not making available connecting infrastructure for a transport project
    • GCA’s failure to make any payment as per terms and
    • GCA repudiation (refusal to perform their part) of the contract.
  • In some cases, termination occurs on account of Force Majeure as well. Premature termination situations need to be well-thought through. Termination considerations include exceptional situations, in situations where corrective measures are not working, and ensuring that termination does not result in difficulty to citizens. The ultimate responsibility of termination lies with the GCA and some of the key matters that the GCA addresses during termination includes selecting and applying mechanisms for termination payments and transition arrangements.